Car & Bike Insurance Claims: From Rejection to Full Settlement

By Hari Kotian, IRDAI-Certified Insurance Advisor · 2026

Demand written rejection with the cited clause; file with the Grievance Officer; escalate to IRDAI Bima Bharosa; then the Insurance Ombudsman - free up to Rs 30 lakh and binding on the insurer.

The 15-day rule

IRDAI requires settlement within 15 days of the complete surveyor report. Delays beyond that without cause trigger interest liability for the insurer - keep the clock your ally.

Checklist

File FIR if needed; photograph everything immediately; collect witness details; submit within the intimation window; keep the surveyor report; track the 15-day settlement rule.

Three claim types

Third-party claims cover damage you cause to others; own-damage claims cover your vehicle from accident, theft, fire, or calamity; total-loss claims apply when the vehicle is beyond economic repair or stolen beyond 90 days.

End-to-end claim handling - documentation, surveyor liaison, IDV disputes, and Ombudsman escalation - is done daily by claim recovery experts. See the motor insurance claim assistance service for free guidance.